RETURNS

Refunds

  • All sales are final. We do not offer refunds for online orders or pre-orders. If you’ve placed a pre-order, you will receive your product as promised.

Exchanges

  • Exchanges can only be made on Ready To Wear Items, NO PRODUCT MARKED AS PREMADE  OR PRE ORDER ITEMS CAN BE EXCHANGED. Custom items are not exchangeable/refunded.

  • Exchanges + Refund can only be made if you received incorrect item or for sizing.

  • Exchange Time Frame: 14 days from delivery date 

  • To request an exchange, email us at info@parmonee.com for confirmation and the correct return address.
  • Items must be in original condition—unworn, unwashed, undamaged, and unaltered.

Important Exchange Notes

  • Do not ship items back without confirmation from us.
  • Shipping fees for pre-order items are non-refundable as pre-orders ship at the original purchase rate.

If you have any questions, reach out to our team—we’re here to help!